Updates For SunPower Customers
To Our Valued Customers,
We were saddened to learn of SunPower’s recent Chapter 11 bankruptcy filing. As SunPower is a company we have worked with for many years, this news has affected many of our colleagues and partners. We extend our appreciation to SunPower and wish their team success as they work through this challenging period.
Understandably, some of our customers may be concerned about how this development impacts them. Rest assured, District Energy is well-positioned to continue providing exceptional service to our current and future clients. We anticipate that all active product  warranties will remain valid through the manufacturers associated with your solar installation, and we will provide updates regarding this as we receive them.
The future of solar energy remains bright, and District Energy is fully equipped to weather these challenges and continue to grow. We are committed to supporting you every step of the way with top-tier service. Should you have any questions, please consult our FAQs on this matter or contact us.
Thank you for your continued trust and support.
Sincerely,
The District Energy Team
How Does the SunPower News Affect District Energy?
District Energy operates independently from SunPower, and we continue to thrive as one of the leading providers of solar sales, installation, and maintenance. We are committed to delivering top-notch service to our customers, regardless of this development with SunPower.
While this news is disappointing, as we’ve partnered with SunPower for years, we don’t anticipate any direct impact on our services. SunPower’s Maxeon panels and Enphase inverter technology have always met our rigorous standards, and we continue to trust in their quality.
What Happens to My Warranty Now That SunPower Is Out of Business?
For customers using SunPower-branded Maxeon panels, we expect the manufacturer to honor their product warranty. Enphase has already confirmed they will continue to support warranty claims for their inverters. We’ll assist you in ensuring your system is properly registered for continued warranty coverage.
While we’re optimistic about warranty coverage from manufacturers, there may be some gaps. For example, SunPower’s warranty covered certain service visits, which might not be included in the manufacturers’ warranties. District Energy is exploring ways to ensure homeowners are supported with cost-effective solutions for any such coverage gaps.
You can still trust that Maxeon panels and Enphase inverters are built to last, and their high quality will continue to provide reliable performance.
I Have Enphase Inverters. Will These Be Affected?
No, Enphase has confirmed that they will uphold their product warranties for microinverters used in SunPower systems. You can rest assured that your inverter is covered.
What Happens to My SunPower Monitoring System (or PVS Monitoring)?
Right now, we’re unsure how SunPower’s monitoring services will be handled through the bankruptcy process. However, District Energy is working on a solution and will keep you informed as we learn more.
District Energy will continue to support all of our customers throughout this process and ensure that your systems are operating at peak performance.
We understand that you may have questions as it relates to your SunPower warranty. The following information and resources will help you navigate manufacturing warranties and service providers that can continue to support your SunPower system.
We are working diligently to expand these resources, and we will continue to provide additional information regarding your SunPower manufacturing warranty and service providers as it becomes available.
Please reference your closing packet for specific manufacturers of the components in your SunPower system.
Enphase Microinverter Warranty
Enphase Energy will continue to honor the terms of the product warranty for Enphase microinverters used in SunPower solar systems and ensure product availability to service warranty claims as well as support expansion of systems at this time.
For further questions, email spwrquery@enphaseenergy.com or call 510-945-6752.
Maxeon Solar Technologies
If you own a SunPower system that includes SunPower-branded panels that are manufactured by Maxeon Solar Technologies, Maxeon will meet its warranty obligations for these solar panels at this time.
To learn more about how Maxeon will provide warranty support for your SunPower-branded solar panels, please visit https://maxeon.com/us/sunpower-warranty.
Qcells
Qcells’ product and performance warranty is tied to the serial number and will continue to apply at this time. Please visit https://www.qpartnerus.com/qpp/s/login/ to create a login for your account and start a new case should you need support.
If you have further questions, please call Qcells at (888) 249-7750.
REC
REC420AA Pure-R Solar Panels
REC Solar Pte LTD will honor the terms of the product warranty for the REC420AA Pure-R solar panels used in SunPower solar systems to service accepted warranty claims at this time.
If you have further questions, you can email https://recgroup.com/en-us/contact or call REC Solar at +1 877 785 8055.
